Return and Exchange Policy

Return and Exchange Policy

Introduction
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are committed to assisting you. This policy details the terms and conditions for returning or exchanging products purchased through our website.

1. Eligibility Period

You have a window of 30 calendar days from the date of delivery to request a return or exchange. To qualify, the item must be unused, in the same condition as when it was received, and must remain in its original packaging.

2. Return and Exchange Procedure

To initiate a request, please follow these steps:

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  • Email our support team at support@ucloveria.com with your order number, the specific items involved, and the reason for the request.
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  • Once approved, our team will issue a Return Merchandise Authorization (RMA) number along with detailed shipping instructions.
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  • Securely pack the items in their original packaging, ensuring the RMA number and a copy of your proof of purchase are included inside.
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  • Ship the package to the address provided by our support team.

Note: Customers are responsible for return shipping costs unless the return is a result of a defective product or a shipping error on our part.

3. Refund Processing

Upon receipt and inspection of the returned items, we will notify you regarding the approval status of your refund. Approved refunds will be credited back to your original payment method. Please allow up to 14 business days for the transaction to be processed and reflected in your account.

4. Exchange Policy

To exchange an item for a different model, color, or size, please complete the return process for the original item and place a new order for the replacement. If the requested item is no longer available or has been discontinued, we will issue a full refund or store credit.

5. Damaged or Defective Goods

If your order arrives damaged or defective, please contact our customer service team immediately. We will prioritize a replacement or a full refund and will cover all associated return shipping expenses for defective merchandise.

6. Non-Returnable Items

Certain products are excluded from returns due to their specific nature or for hygiene reasons. These exceptions will be clearly indicated in the product descriptions. We recommend reviewing these conditions thoroughly before finalizing your purchase.

7. Policy Updates

We reserve the right to amend or update this Return and Exchange Policy at any time. Any revisions will be published on this page. Your continued use of the site following any updates constitutes an acceptance of the revised terms.

8. Contact Us

For any further questions or clarifications regarding our return and exchange procedures, please contact us at support@kcgkcg.com.